The conditions for obtaining 3-years limited warranty Congratulations! You have just purchased MASTER product that is entitled to 3 years limited warranty. Please read carefully the below conditions:
1. MASTER guarantees the proper functioning of the equipment from the date of purchase on condition that the product is used in a proper way according to the user’s manual.
2. In case of any product failure we recommend that you contact the authorized service. The list of authorized services is here: https://www.danthermgroup.com/en-gb/servicing
3. In order to obtain the 3-years limited warranty it is necessary to register your product within 30 days of your purchase on our website: https://www.danthermgroup.com/en-gb/master/warranty
4. You are invited to keep the proof of purchase for the whole period of warranty, i.e. 3 years from the purchase date.
5. MASTER sells the products with 1 year warranty.
6. In the second and third year after purchase you are entitled to obtain particular spare parts free of charge from the authorized service. THE REPAIR SHOULD BE PERFORMED BY THE AUTHORIZED SERVICE. THE SPARE PARTS WILL BE FREE OF CHARGE. YOU WILL NOT PAY FOR THEM. YOU WILL PAY ONLY THE LABOUR COST.
7. You are asked to deliver the product at your own expenses to the authorized service. Please make sure that you deliver the product well protected from any damage in transport.
8. The products damaged in transport do not comply with MASTER warranty procedures.
9. Cleaning of the equipment is not included in the warranty service. Cleaning is charged by each service point according to their pricelist.
10. The 3-years limited warranty does not cover: • Mechanical damage to the equipment caused by the user or any intermediate transporting the equipment to the service point. • Damage or defects due to: - storage – if inadequate or inappropriate, - lack of knowledge or damages being the user’s fault, damage caused by incorrect operation by the user, - vis maior (electrical damage, fire, flood, spilling liquids, etc.), - inadequate installation or installation performed not in line with the user’s manual, - using inadequate maintenance materials, - repairs made by the user or other non-authorized persons, - alterations or changes of construction, - transient voltages, improper voltage applications, and thunder or lightning storms, - water damages. • Parts subject to normal wear and tear, resulting from use, such as: nozzles, fuel filters and air filters, lamps.
11. MASTER informs that any repairs carried out by non-authorized service deprives of our warranty. If the authorized service discovers that any repairs were made on the heater the customer will loose the right to any warranty from MASTER.
13. The warranty period is extended by the time counted from submitting the equipment for repair. When replacing parts, the start-up warranty for the parts is 3 months.
14. The warranty does not exclude, suspend or limit the buyer's rights arising from consumer law.
15. Any doubts or questions concerning the 3-years limited warranty can be directed to: [email protected]
Privacy and Cookies Policy
When you contact us directly or using means of distance communication, leaving your data voluntarily or at our request, or when you visit our website, we collect information on you that we use to meet your expectations as far as possible, i.e., in particular, to present a query or an offer, to perform an agreement, an order, to handle your order or complaint, to exchange experiences or opinions, as well as to improve the contents we publish and to better select the ads which may be displayed on our website and on our partners’ websites.
The collection and processing of your personal data take place in accordance with Regulation 2016/679 (EU) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the GDPR) and with domestic laws.
If you don’t want us to collect or process your data, report this fact to us, and as for the data collected by our website, you should delete your cookies or prohibit using them in your search engine settings. Below you fill find out which information we collect, why and which third parties we provide it to.
The owner and editor of this website is:
Dantherm Sp. z o.o.
ul. Magazynowa 5a
62-023 Gądki, Polen
Phone No. (0048) 61 65 44 000
Fax (0048) 61 65 44 001
E-mail: [email protected]
The owner is also the controller of your personal data.
Data Protection Officer
In order to meet the highest standards set by the Dantherm group,
we have appointed a data protection officer who can be contacted at:
Phone No. (0048) 61 65 44 013
E-Mail: [email protected]
What is personal data and what is it used for?
Personal data is any information which, to a certain degree, may be associated with you. When you contact us directly or using means of distance communication (e.g. by mail, email, phone, contact form), leaving your data voluntarily or at our request, or when you visit our website, we collect and process various types of data. These processes take place, among others, while sending emails or using our contact form, participating in a competition survey, registering a user or subscriber, using other services and shopping on our website, through cookie files during normal use of contents, subscribing to our news bulletin. In some cases, it is possible that your personal data had been provided to us earlier (e.g. in the case of our former employees or collaborators).
For contact purposes, we usually collect and process the following types of data: full name, email address, phone number, address of residence, correspondence address, position, name of company or organization. As for our employees and collaborators, that scope may be broader, but only to the degree to which we need it in order to properly perform the obligations specified in the law or to execute other objectives, of which every employee has been informed or to which it has consented in advance.
Via our website, we usually collect and process the following types of data: unique identifier and technical information on your computer, tablet or mobile phone, your IP address, geographical location, browsing history as well as the websites on which you click. Additionally, after we receive your consent and you enter that data, we will also process: your full name, phone number, email address, postal address as well as name of company or organization, as well as other information you provide us with on a conscious and voluntary basis. It is usually associated with sending correspondence or queries using our contact form, downloading the materials we provide or subscribing to our news bulletin.
We assure you that we only collect and process your personal data that we need to provide the services or perform the activities, to which you have consented, as well as the data that is necessary for fulfilling our legal obligations or that is necessary for meeting the legitimate interests of which we have informed you.
We do not collect or process sensitive data (on your health or biometric data) or the data on convictions or prohibited acts. As regards our employees and collaborators, we can only collect and process the data on their health that we need in order to properly perform the obligations specified in the law, including those related to employment, or if our employee or collaborator expects us to do it, in particular when they demand that they be covered by group life insurance.
We collect and process the data mainly in the CRM system by Dantherm. However, it is possible that your data will be stored in the form of printed documents (it refers mainly to our employees and collaborators) or in the local computer databases and in external servers (e.g. email correspondence).
Objective and Legal Grounds
The data we collect allows us to learn if you might be interested in cooperation or in our offer, to send a query or an offer, to conduct talks or negotiations, to execute an order, to provide services, to handle a complaint, to exchange opinions or experiences or to learn whether you are satisfied with our activities.
Our employees may be certain that we use the data they provide to perform employer obligations and, using new technical capabilities, to provide them with security while protecting the assets generated.
With our website, we can recognize you as a user and provide the services you have selected, e.g. to send you a news bulletin or answer to your query. We also use that information to optimize our services and contents, such as anonymized statistics, or to display ads which, in our opinion, you may find particularly interesting, on our websites or partners’ websites, e.g. as sponsored contents in the LinkedIn or Google AdWords websites.
Furthermore, our website may use social network widgets and plugins belonging to third parties, in order to allow you to make contents available using the social network applications of third parties, such as the “Like” button on Facebook or a Twitter widget. All those social network applications can collect and use your data on your activity on our website. Any personal data provided by you using such social network applications may be collected and used by other users of the above-mentioned social network applications, and the interactions they use are subject to the privacy policies of the companies providing those applications. We do not control or assume responsibility for the above-mentioned companies or for their use of your data and that is why we encourage you, before using a social network widget or plugin, to become familiar with the rules under which the provider of the given software collects and processes data.
If we present you with offers, conduct negotiations, execute orders, provide services, handle complaints, contact you to exchange experiences or opinions, of if we want to know if you are satisfied with our activities, your data will be used solely for performing all the necessary activities associated with the proper performance of those activities - in particular in the scope of confirming the terms and conditions of an order, providing services, informing of the progress or obtaining the information needed. We can process your personal data for the purpose of performing our legal obligation (archiving for tax or claim purposes, etc.). Furthermore, we can process your personal data for direct marketing purposes, including for sending commercial information (newsletter, offers, information on promotions, etc.). In such a case, processing is necessary for:
performing the agreement to which you are a party or for undertaking activities at your request, before conclusion of such an agreement - art. 6.1 b) of the GDPR;
meeting our legal obligation under art. 6.1 c) of the GDPR;
for the purposes resulting from our legitimate interests – art. 6.1 f) of the GDPR, in particular in the scope of processing your data for direct marketing purposes.
If your provision of personal data constitutes a statutory or contractual requirement or a condition for concluding an agreement, the failure to provide the personal data will prevent us from performing an order, the performance of which will be suspended until you provide all the data. The same applies to submission of offers, provision of services and handling of complaints.
If you have consented to receiving order information, including commercial information (newsletter, offers, information on promotions, etc.), to the personal data you have provided – we will use your data in order to undertake any and all the necessary activities associated with providing you with proper information. In such a case, the legal grounds are your expression of consent for personal data processing for one or more purposes (art. 6.1 a) of the GDPR). The provision of personal data is completely voluntary.
If you are our employee or collaborator, we will process your personal data for the purpose of performing employer’s/partner’s obligations associated with employment or cooperation. We can process your personal data for the purpose of performing our legal obligation (archiving for tax or claim purposes, etc.). Furthermore, we can process your data for the special purposes of which we are going to inform you on a regular basis. In such a case, processing will be:
necessary for meeting the legal obligation of the Controller – art. 6.1 c) of the GDPR in conjunction with art. 221 of the Labor Code Act of 26 June 1974 (i.e. Journal of Laws of 2018, item 108, as amended),
performed in the scope of the data on health, justified under art. 9.2 b) and h) of the GDPR,
justified for the purposes covered by the employee’s or collaborator’s consent, under art. 6.1 a) of the GDPR,
necessary for protecting the legitimate interests of the employee or collaborator – art. 6.1 d) of the GDPR
We have undertaken the necessary technical and organizational activities to prevent your data from being damaged accidentally or without authorization, from being lost or degraded, and to secure it against disclosure to third parties, against improper use or processing in violation of the law.
We exercise every effort to make sure that access to your personal data be limited to the authorized persons who need to know it. The authorized persons with access to the data are obliged to keep it confidential. The security of your data will also be ensured by the data protection officer we have appointed, whom you can contact at: [email protected]
Despite our best efforts, we have to warn you that it is not possible to completely protect data from all threats and it may happen that your personal data will be subject to violations.
If we discover any violation of your personal data, we will immediately undertake any and all the necessary activities, in particular for the purpose of minimizing the potential negative effects, and if the violation may cause a significant risk of violation of your rights or freedoms, we will notify you of such a violation.
The information will be retained for the period specified in the provisions, and we will delete the data we no longer need. The retention period will depend on the type of data and on the grounds for retaining it. That is why it is impossible to determine the general date of deleting your data.
If you are our client, we are going to store your data until the end of execution of the order or service, and until the end of the period of guarantee, warranty, potential complaint processes and lapse of the periods of limitation.
If you have given us your data for contact purposes, we are going to store and process your data until we consider we no longer need to contact you or until you consider we no longer need to contact you.
If you subscribe to our news bulletin, we are going to store and process your personal data needed for that purpose until you resign from that subscription.
If we process your data for direct marketing purposes, we will delete it immediately upon receiving your objection, and if we still need your data for other purposes, we will cease processing it for direct marketing purposes.
Below, under “Cookies”, you will find the time limits of expiry of every cookie used by this website. However, remember those time limits are counted from your last visit to this website.
Provision of Information
The data on the use of our website, on the ads displayed and potential clicks, geographical location, gender, age group, etc., is provided to third parties in the scope, in which it is known. The third parties are listed below under “Cookies”. We use that information when selecting ads.
In some cases, data may be disclosed to our employees or collaborators or to other companies from the Dantherm group, or to our collaborators and dealers who sell Dantherm products. That data may include your contact data or the contents of the contact form, for the purpose of providing you with the best possible service from the most suitable geographical location. We assure you that your data may be disclosed solely to the authorized person that has undertaken to keep it confidential.
Furthermore, we cooperate with providers of IT services, providers of hosting services, suppliers, collaborators, dealers, legal advisors, tax advisors, insurance brokers, insurance companies, entities providing payroll and HR services, etc. Such entities process data under an agreement with us and only in accordance with our instructions. We also use third parties to store and process data. Those entities process the information solely on our behalf and may not use it for their own purposes.
We only use the processing entities in the EU and in the countries, in which your data is properly protected.
We will provide such personal data as your full name, email address, etc., only with your consent, except for the situations when provision of your data is necessary for executing your order, in the case of legitimate interests or as required by the law.
You are entitled to access your data so as to learn which of your personal data we process. Furthermore, you can exercise, at any time, the right to be forgotten, to object to processing your data because of a special situation of for the purpose of ceasing direct marketing activities, to request limitation of data processing or to withdraw your consent for processing. If your data that we process is wrong, you will be entitled to request that it be rectified or deleted. Furthermore, you are entitled to transfer your data. Such requests should be sent to: [email protected]. In order to file a complaint against the manner in which we process your personal data, you may also contact the President of the Polish Personal Data Protection Authority.
Your personal data is not processed by us for the purpose of making decisions solely based on automatic processing, including profiling, that cause legal effects for you or that affect them otherwise in a significant manner.
The IP address is the number assigned to your computer, tablet, mobile phone or another device that connects to the Internet and allows communication between the given device and the server. The IP addresses of visitors to websites may be recorded for the purposes of security of the IT system or for diagnostic purposes. That information may also be used in a collective form for the purpose of analyzing online trends and assessing how websites work.
Cookie files, or simply “cookies” are text files saved by the website on your computer or another device used to browse the Internet. The files allow the website to recognize the browser visiting the website or to store settings or other information in them.
All web browsers allow to block and delete cookies. For more information on cookie file management, check your browser’s help files. Additional information on cookie management is included in the Help file of your browser or on such websites as: www.allaboutcookies.org or www.wszystkoociasteczkach.pl
During a standard visit to our website, it is not necessary to provide personal data, but in some situations we may ask you to send certain data, e.g. in the case of handling a complaint, performing an order, queries regarding our offer or applying for a job. We can also ask whether you consent for your personal data to be processed in a certain manner, indicating, in each case, what we need your consent for. If you receive from us certain information or services, such as a news bulletin, you are entitled to resign from the subscription thereof at any time. Should you resign from subscription, we will try to immediately delete your information, but in some cases, in order to grant you your request, we may ask you for providing additional data.
Links to Other Websites
If the amendments may affect the scope or objectives of processing of your personal data, we will inform you about that immediately.